Returns Policy

Returns and Refunds Policy

We strive for customer satisfaction and would love for you to be happy with your order. As standard practice within the vape industry, returns are accepted only on unused merchandise. Depending on the brand purchase, the manufacturer may require a restocking fee. The restocking fee includes the shipping charge and packing material. The reason returns are for unused merchandise only is due to most of our items containing a mouthpiece that becomes a health violation to resell, therefore it can only be disposed of. Also, some of our vaporizers are often used for herb. It is against the law to ship any merchandise with such residue or scent.

If you are not entirely satisfied with your purchase, we're here to help.

Our products can be returned within 14 days from the delivery date. A new product may be exchanged for another product or returned for a refund. Depending on the product, warehouse that it is shipped from, you may be subject to a 20% restocking fee.

To be eligible for a return, please make sure that:

• The product has been delivered within the last 14 days
• The product is in its original packaging
• You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:

By email: [email protected]

Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

PortableHookahs.com

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Portable Hookahs.

Lost or Stolen Merchandise

We pay the warehouse to insure packages. Insurance will work if the package is lost or there is no proof of delivery. This means that the carrier lost the package before reaching the destination. If a package has a delivery confirmation such as a photo taken by the driver where they left the package at the residence or a signature, insurance will not cover the claim. If the driver delivers to the wrong address, insurance will cover the claim. A carrier service will have a GPS scan when dropping off the package to confirm the coordinates are at the right location. If they make a mistake, it will be on file with the scan. The customer is responsible for the package once a delivery is made and proof of the delivery is shown via a photo or signature depending on the carrier service.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]