Terms, Privacy & Returns Policy
Returns and Refunds Policy
We strive for customer satisfaction and would love for you to be happy with your order. As standard practice within the vape industry, returns are accepted only on unused merchandise. Depending on the brand purchase, the manufacturer may require a restocking fee. The restocking fee includes the shipping charge and packing material. The reason returns are for unused merchandise only is due to most of our items containing a mouthpiece that becomes a health violation to resell, therefore it can only be disposed of. Also, some of our vaporizers are often used for herb. It is against the law to ship any merchandise with such residue or scent.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 14 days from the delivery date. A new product may be exchanged for another product or returned for a refund. Depending on the product and condition, you may be subject to a restocking fee.
To be eligible for a return, please make sure that:
- The product has been delivered within the last 14 days
- The product is in its original packaging
- You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By email: [email protected]
Send the product with its original packing and the RMA number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
We ship from several warehouses within the United States and Canada. Our warehouses generally ship out within 1-2 business days. Shipments can be delayed due to the following reasons; billing adddress mismatch & inventory errors. We ship using USPS and UPS depending on the weight of the package. UPS Ground and USPS both state their standard delivery time is 3-5 business days. Orders arrive within 3 business days after pick up 90% of the time but this is usually due to the distance from the warehouse to the package destination.
Some vaporizers are subject to an increased shipping price due to the insurance several warehouses take for charges potentially incurred by the USA Pact Act.
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Portable Hookahs.
We use several warehouses to ship orders and require orders to go out within a single package. Free gift options consist of either an herbal grinder, debowler vape ashtray, a pollen press or silicone storing jar. Free gift options are subject to change in order to couple products within the same package. This means that if you choose a debowler vape ashtray for example, you may receive an herbal grinder or pollen press.
If you received a damaged product, please notify us immediately for assistance.
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: [email protected]
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers Visa, MasterCard, Discover & AMEX), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by: Clicking "Unsubscribe" to any marketing email sent by us.
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
If you have opted in for promotional deals, you will be emailed and/or sent an SMS/MMS message periodically when Portable Hookahs is having a sale.
The Site is intended for individuals that are of age in their state/country to legally purchase tobacco products.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the details provided below:
PortableHookahs.com, Brooklyn, NY, 11235, United States